Customer Advocacy & Sales Enablement

Overview
Top-performing webinar turned into reusable sales proof Led the customer advocacy strategy and worked closely with Customer Success to develop the webinar, shape the discussion, and turn the customer story into reusable content and sales enablement.
Collaborators
Customer Success

B2B Buyers Needed Proof of LOVO in Real Workflows

LOVO needed stronger customer evidence to show B2B buyers how its platform supported real workflows beyond basic voice generation. The team needed a credible customer story that could demonstrate time savings, content scalability, brand consistency, and value across customer success, sales, product, and marketing.

Key Outcomes: Turned customer story into advocacy and sales enablement content

Why Spekit

Spekit was an engaged customer with a credible use case, making them a strong advocacy partner and source of commercial proof. Their story allowed LOVO to demonstrate value through a customer’s experience rather than relying only on product-led messaging.

What I did

  • Identified Spekit as a strong customer advocacy partner and selected the most commercially relevant proof points
  • Shaped the webinar narrative, questions, and discussion flow around workflow challenges, time savings, product adoption, and cross-functional use cases
  • Participated in the live webinar and led the discussion around engagement, conversion, sales usage, and content scalability
  • Repurposed the webinar into a long-form customer story and supporting content
  • Translated the customer insights into a sales enablement battlecard covering buyer challenges, discovery questions, product value, and customer proof
  • Helped turn the Spekit story into a reusable proof point for prospect and partner conversations

Customer story

Spekit had an outdated video library and a production process that depended heavily on one person writing scripts and recording voiceovers.

LOVO enabled the team to update videos faster, maintain a consistent branded voice, and create content across customer onboarding, help center education, sales use cases, product launches, beta programs, and internal training

How it supported sales

  • Gave customer-facing teams a credible example of LOVO being used in a real B2B workflow
  • Helped sellers connect LOVO’s capabilities to common buyer challenges such as outdated content, production bottlenecks, and inconsistent brand voice
  • Created qualifying questions and talk tracks for customer education, business operations, and revenue enablement conversations
  • Provided proof that could be used in prospect follow-ups and partnership discussions
  • Strengthened LOVO’s B2B positioning with customer-led evidence

Impact

  • Delivered one of LOVO’s highest-signup webinars
  • Captured proof that LOVO reduced video production time from roughly half a day to around one to two hours
  • Showed that LOVO powered approximately 75–80% of Spekit’s video creation workflow
  • Demonstrated a reduction in subtitle preparation from around 30 minutes to seconds
  • Created a reusable customer proof point and sales enablement battlecard for commercial conversations
  • Strengthened LOVO’s B2B positioning through customer advocacy and third-party validation

Persona/use-case battlecard (recreated)

Webinar content

Long-form article content (screenshot)

Text from article (website no longer live)